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24.03.2026
FEDERAL BAILIFF SERVICE HAS BEGUN ACCEPTING COMPLAINTS AGAINST DEBT COLLECTORS THROUGH THE PORTAL OF GOVERNMENT SERVICES
Individuals can now file complaints against creditors and debt collectors on the portal of government services.
A complaint can be filed by the debtor, the parent of a minor or incapacitated debtor, a person whom the collectors call by mistake, or who has agreed to communicate with the creditor of a friend or relative. These can be both Russian citizens and foreigners.
Violations include frequent calls and messages, disclosure of debt information to third parties, threats, swearing, insults, psychological pressure, calls and messages at inappropriate times (from 10:00 PM to 8:00 AM on weekdays and from 8:00 PM to 9:00 AM on weekends).
The available evidence must be submitted together with the complaint. The review period is 30 days.
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